Repair Process
A transparent, step-by-step guide from your initial inquiry to diagnosis, repair, and final collection.
$60 Upfront Inspection Fee (100% Credited)
A $60 fee is charged before we inspect the device. The entire $60 inspection fee will be credited toward your final repair cost when you proceed with the repair. We accept EFTPOS and bank transfer.
How Your Repair Works
Submit Inquiry & Details
Tell us about your device & symptoms
Reach out via our Contact Page or email. Please provide your device's model number, a detailed description of the issue, whether there is any liquid damage or prior repair history, and clear photos if applicable.
Send or Drop Off Your Device
Drop off at workshop or mail in
Drop off your device directly at our Moreton Bay / North Brisbane workshop during business hours, or securely package and ship it to us with tracking.
Inspection Fee ($60 AUD)
100% credited toward your repair
An upfront $60 diagnostic deposit is required before inspection begins. This $60 is fully credited toward your final repair cost upon quote approval. We accept EFTPOS and bank transfer.
Diagnosis & Quote Approval
Microscope inspection & component testing
Our hardware technicians conduct thorough component-level diagnostics under the microscope. We will present a clear repair estimate—once you approve, repair begins.
Real-Time Order Tracking
Follow progress online 24/7
Check the live status of your repair at any time on our Track Order page using your reference number.
Completion Notice & Invoice
Prompt notification once ready
We perform rigorous post-repair testing and notify you immediately with your itemized invoice upon completion.
Collection or Return Delivery
Pick up in person or express shipping
Once payment is complete, collect your device in person or have us safely dispatch it back to your doorstep.
Payment & 3-Month Storage Policy
We will notify you immediately once your device is repaired and send your invoice. If payment is not received within three (3) months of notification, successfully repaired devices may be sold to recoup repair costs.
Unrepairable Devices & Recycling
If your device is unrepairable, we will notify you promptly. We can hold unrepairable devices for up to three (3) months. After 3 months, unclaimed devices will be responsibly recycled as electronic waste (E-Waste).
Ready to Repair Your Device?
Contact us with your device model and issue description, or track an ongoing repair order online.